Halifax uses a drop-down method, which, as mentioned

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Above, is less than ideal. But compared to Santander's open but restrictive approach, it at least provides users with clear guidance and options for moving forward. There's definitely room for improvement in the approach they're taking, but from an eye-tracking perspective, it's not that bad of a performance. The second element is a question regarding length of employment. Santander requires users to enter the length of their employment. The user is asked to enter the date they started working and then calculate the period up to today. By comparison, Halifax only requires you to enter the start date of a job and automatically calculates the length of employment. What is clear here is that only the minimum necessary information is asked from the user. Features like automatic calculations could eliminate sources of friction. Practical advice : If it's an open-ended question, like job title, and requires a specific answer in the backend, don't force users to guess, make it as easy as possible to fill it out.

Take advantage of features like automatic calculations to help users operate smoothly (if you have difficulty implementing automatic calculations, we offer coding advice here) . 6. Even with “good” guidance, you look away. In general, we support including microcopy within forms Belgium Phone Number Data to guide users. But even with the best guidance, you should always be aware that there is a need to balance the benefits. Take a look at the scan path for Little Loans' employment details section. You can see that the user is looking from each field to the text to the right of it. This doesn't mean it's wrong to add guidance (although it's generally better to have some guidance than none). However, the reason for providing guidance should be made clear.




In the case of Little Loans, it is unclear whether guidance is needed. In this example, it says that the user needs to enter their next payday to confirm that they are receiving income. It's not clear how useful this is for authentication, and since the question itself contains a reason, this guidance can be considered distracting to users. Practical advice : When designing forms, always keep the following points in mind: Consider where to place guidance. Install it as close to the field as possible to minimize distractions. Make sure you really need the copy. If the guidance content is included in the question itself, consider omitting it.