Apply design principles The principle of humanized help The humanized help pr...
Think about the three return methods The three return methods divide users into three types of users. When users needs are different the natural choice of return method will be different. Optimization planStrongly remind users After the user selects the reason for the refund on the page to confirm the shipping information the user is clearly reminded that the current return method defaults to pickup at home and guides the user If you do not want to use the systems default return method you can quickly change the return method.Dynamic operation guidance can appear when the user enters the Confirm Shipping Information Page. Through strong reminders users will no longer miss important information or misoperation. The strong reminder oper Job Seekers Phone Numbers List ation guide appears mechanism: it appears when the user enters the Confirm Shipping Information Page for the first time and does not appear except for the first time or it appears every time the user enters and when the user clicks Dont remind me next time it will appear the next time the user enters. The page will no longer appear.System Preferences Support users to set the default return method.
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When subsequent returns and refunds are made there is no need to frequently select the return method which improves the efficiency of return and refund applications. Different users have different needs and return preferences. Allow users to choose a more convenient return method based on their actual situation.in Nielsens usability principles refers to: providing users with clear easytounderstand help and documentation support so that users can understand the use of the system and functions and solve the problems they encounter during use. Applied in this scenario if the user is not clear about the return method which defaults to pickup and can switch by himself a friendly reminder of the operation guidance is provided.
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